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A Technical Support Engineer 1 is a professional who provides technical support to clients both in person and remotely.
Responsible for overseeing the day-to-day operations of an organization to ensure it runs smoothly and efficiently.
Requires exceptional interpersonal and customer service skills, experience with industry software such as CRM software and Microsoft Office, understanding of sales performance metrics, excellent organizational and multitasking skills, and the ability to work under strict deadlines.
Works with potential clients or customers to ensure they have a strong understanding of the services and/or products provided.
Provides administrative assistance which includes filing, scanning, faxing, composing reports, conducting research and data entry.
Responsible for sorting and storing company documents safely and securely.
Responsible for accurately and securely using, maintaining and developing databases within a wide range of public and private sector organizations.
Responsible in finding new business opportunities, maintaining existing clients, planning and conducting product overview, communicating new product development to prospective clients and development of business proposals.