DUTIES AND RESPONSIBILITIES

1. Provide prompt and professional technical support to customers and internal users, addressing IT-related incidents, requests, and security concerns.
2. Diagnose and troubleshoot hardware, software, network, and endpoint security issues.
3. Deploy, configure, and monitor endpoint security agents and ensure system health.
4. Analyze security alerts, investigate potential threats, validate false positives, and coordinate with users for resolution.
5. Monitor and manage security incidents across endpoints, servers, networks, and email systems using Trend Micro Vision One and related platforms.
6. Correlate logs from multiple sources to detect suspicious activities and assess security risks.
7. Escalate complex or unresolved issues to appropriate internal teams when necessary.
8. Maintain accurate documentation of incidents, investigations, actions taken, and resolutions.
9. Perform incident response using established playbooks and automated workflows.
10. Update and manage incident records in designated IT and security management systems.
11. Conduct phishing simulations and cybersecurity awareness activities to promote security culture.
12. Perform threat detection, analysis, and log investigations to determine attack vectors, timelines, and impact.
13. Prepare and submit monthly executive summary reports covering alerts, investigations, responses, and recommendations.
14. Support optimization of security features, including NDR, DLP, and vulnerability risk reduction.
15. Provide on-site technical support when required.
16. Stay updated with industry trends, emerging technologies, and security best practices.
17. Perform other related tasks as assigned by the immediate supervisor.

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OTHER RESPONSIBILITIES:

1. Adheres to the provisions of the Company's Code of Conduct and Discipline.
2. Report any fraudulent, suspicious acts or unlawful activities/transactions immediately to the immediate head to pre-empt potential risks to the company.
3. Performs other duties that may be assigned from time to time.
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RELATIONSHIPS:

Reports to: Client Success Partners Team Lead

Coordinates with: All employees
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JOB SPECIFICATIONS:

Bachelor's/College Degree in Computer Science, Information Technology, or equivalent. Undergraduates with prior experience.
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QUALIFICATIONS:

1. Preferably with experience in endpoint security, SOC operations, system administration, or IT security support.
2. Familiarity with Trend Micro Vision One or similar security platforms is highly preferred.
3. Knowledge of endpoint deployment, configuration, and health monitoring.
4. Understanding of network security principles, malware behavior, and security policy enforcement.
5. Basic troubleshooting skills for Windows systems and endpoint connectivity issues.
6. Strong analytical, problem-solving, and incident investigation skills.
7. Ability to document findings and prepare concise technical reports.
8. Effective communication and coordination skills with IT teams and end-users.
9. Detail-oriented with strong organizational and documentation abilities.
10. Willing to work on-site and provide field or on-location support as required.
11. Adaptable and capable of working in a fast-paced technical environment.

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