DUTIES AND RESPONSIBILITIES

1. Provide technical support for resolution of customers’ IT problems, incidents, issues, requests, and queries
2. Knowledge of Active Directory, Exchange Server, Terminal Services, and virtualization.
3. Liaise with other support teams as necessary to resolve customer requests or incidents.
4. Ensure proper documentation, notification, escalation, tracking, and follow-up of all incidents.
5. Working continuously on a task until completion.
6. Hardware / peripheral skills such as Printers, networking gear, W/less devices, laptops, and desktops.
7. Microsoft 365 and Windows Azure experience.
8. Usage of ticketing systems.
9. Familiarity with Oracle solutions, Unix systems, and Microsoft applications.
10. Experience in supporting infrastructure for various platforms such as Windows Server, Azure, Office 365, MS HyperV, and Remote Desktop Services.
11. Basic network/telephone/voice and data troubleshooting.
12. Great communication skills, both verbal and written.
13. To perform other tasks assigned by the immediate superior from time to time.

OTHER RESPONSIBILITIES:

1. Adheres to the provisions of the Company's Code of Conduct and Discipline.
2. Report any fraudulent, suspicious acts or unlawful activities/transactions immediately to the immediate head to pre-empt potential risks to the company.
3. Performs other duties that may be assigned from time to time.
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RELATIONSHIPS:

Reports to: Service Delivery Group Officer

Coordinates with: All employees
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JOB SPECIFICATIONS:

Bachelor's/College Degree in Computer Science, Information Technology, or equivalent. Undergraduates with prior experience.
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QUALIFICATIONS:

1. At least one year of working experience in the related field is required for this position.
2. Above-average communication and interpersonal skills
3. Amenable to travel and work during weekends and holidays if necessary.
4. Good typing skills and a high understanding of the use of Microsoft Office 365.
5. Excellent written and verbal communication skills in English is required.
6. Must be willing to attend onsite engagement, as needed.

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