DUTIES AND RESPONSIBILITIES

1. Perform project tasks such as system configuration, training, documentation, and customer follow-up.
2. Manage and handle the implementation of multiple projects, ensuring that all tasks are completed on time with little to no oversight.
3. Develop a detailed implementation plan by setting proper timelines for project tasks, including requirements gathering, configuration, product training, solution testing, and production rollout.
4. Complete customer-facing documentation throughout the implementation process- such as but not limited to meeting presentations, end-of-day reports, end-of-activity reports, and sign-off agreements.
5. Participate in extended learning opportunities with multiple vendors to increase skill and knowledge within the role.
6. Develop and maintain positive and productive relationships with clients; good communication skills and understanding of clients' needs.
   

OTHER RESPONSIBILITIES:

1. Adheres to the provisions of the Company's Code of Conduct and Discipline.
2. Report any fraudulent, suspicious acts or unlawful activities/transactions immediately to the immediate head to pre-empt potential risks to the company.
3. Performs other duties that may be assigned from time to time.
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RELATIONSHIPS:

Reports to: Client Success and Delivery Excellence Director

Coordinates with: All employees
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JOB SPECIFICATIONS:

• Bachelor's/College Degree in Information Technology or any related field, or an equivalent experience in a similar role.
• Minimum of 3 years of experience in an Implementation (Professional Services). Implementation Consultants/Professional Services Consultant position - IT Industry experience is highly desired.
• Has excellent verbal and written communication skills in English.
• Knowledgeable of cloud technology, hosted solutions, databases, security, and network solutions.
• Trainable in industry-related services and best practices.
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QUALIFICATIONS:

1. Demonstrate excellent communication, influencing, and motivational skills.
2. Exhibit strong leadership and technical expertise.
3. Build and maintain collaborative relationships with supervisors and peers. Delegate responsibilities effectively, provide constructive feedback and praise, and educate team members.
4. Prioritize multiple tasks and deliver on commitments while thriving in a dynamic environment.
5. Possess hands-on experience with testing, commissioning, installation, implementation, and project scoping and staging.
6. Knowledge of incident and problem management is a plus.
7. Have a robust working knowledge of computer systems, software, and hardware.

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